Shipping policy

At Mmelo Boutique Confections , we take pride in the quality of our products. In order to assure that your chocolates reach their destination safely, we have created the following shipping policy. 

Order Processing

During the warm shipping season (April - October), we require an additional 24 hours to properly chill your package before we can send it out. When selecting a ship date during checking, we will put the order in the freezer 24 hours BEFORE that ship date selected.

We ship all 2nd Day Air Express packages Monday - Wednesday. (only moves/delivers on business days. If package using 2nd day air is shipped Thursday, it will be delivered on Monday because it cannot move/be delivered on weekends)

 

Mmelo Boutique Confections  will limit shipping methods or delivery locations due to extreme heat.

After placing your order, you will receive an email confirming that your order was placed.  Once your order is processed, you will receive a second email with tracking information once a shipping label has been created. At this point, the order is being fulfilled and put in the freezer for proper chilling. It will ship out on the Ship Date selected during checkout.    

If you have any questions regarding an existing order, our shipping department operates Monday - Friday from 9:00am -5:00pm.  Please call our Customer Service Representative store during those hours with questions 614.822.9530